Need to get your organisation up to speed with changes in technology? Our CEO Rob Bromage shares his tips on how to prepare your organisation for the future of work.
“In this new era, your natural human capabilities are going to be augmented by computational systems that help you think, robotic systems that help you make, and a digital nervous system that connects you to the world far beyond your natural senses”
In today’s world, doing things quickly often equates to competitive advantage. If you automate a manual process, you will typically create efficiency, do something faster, save time and money and so on. When it comes to choosing your HR software – or any business purchase – simply ask yourself if it can do all those things for you.
Incremental efficiency gains add up fast. Take sport for example. milliseconds can be the difference between first place and last, and the same applies to business. Saving time and money is winning in business at the end of the day.
Ultimately, competitive advantage is superior profitability relative to your competitors. Efficiency creation should not be a budget planning decision, it should be the execution of a simple, well laid out business case or a policy to have permission to save time and money.
If you are looking at a piece of technology, you have to ask the question: “will people actually use it?” Consider the user experience; adoption of any technology is very important and if something is not enjoyable to use it will not be adopted and will be a waste of money.
Consider this, if only 30% of your staff use the software, you are only getting 30% of its full value. Where possible, have your intended users participate in the selection process. Well planned implementations, change management and communication strategies are key. Intuitive technology built for user experience makes a significant difference. If you have existing technology that is underutilised, that is also an opportunity. Increase adoption of your existing solution or find something that people will actually use and replace it.
How long will the technology be relevant for? If you have the same system and processes from five years ago and they have not changed or evolved in that time then you are simply standing still. This is where true Software-as-a-Service (SaaS) products are changing their customers’ businesses for the best.
SaaS products are constantly evolving, improving and advancing fast as new technologies become available. Pick your vendors on the basis of their thought leadership. They should be keeping you up to date and at the cutting edge, not only with technology architecture but the domain that they are in as well.
Whenever you are looking at technology, it’s not about trying to automate a bad process. Take the opportunity to redesign processes based on what you are trying to achieve. What is the problem you are solving? How have you explored it?
Try a design thinking workshop and ensure all key stakeholders are represented in the room – including your employees and customers.
Today’s applications are SaaS, meaning vendors manage the infrastructure and the application for you. All you need is the internet to use these applications. The IT department is no longer required to purchase software applications for the business. If you are a development team, marketing team, a finance team, and especially a HR team.. Now you have the power to select and purchase your own software. So what are you waiting for?
Businesses today are being disrupted with new technology, global entrants into their marketplaces and fast-changing consumer needs and expectations. Things are changing fast and there is a responsibility upon us to ensure we manage the impact of this on our people.
If you are not a digital business by now, it’s time to catch up – starting with your people systems. As Richard Branson said: look after your people and they will look after your customers.